Privacy Policy

PSC Buddy (“the Platform”, “we”, “us”, or “our”) is an educational platform operated by Dcodeux. This Privacy Policy explains how Dcodeux collects, uses, stores, shares, and protects personal information when you access the PSC Buddy website (pscbuddy.in), mobile applications, and related educational services (“Services”). Dcodeux is responsible for determining how personal information collected through PSC Buddy is processed in accordance with this Privacy Policy.

We collect information you provide directly to us as well as data collected automatically when you use our Services:

• Account & Profile Information: Name, email address, profile picture, and account information made available by your chosen authentication provider (such as Google Sign-In) or information you provide when creating an account.
• Exam & Test Analytics: Test scores, mock test answers, bookmarked questions, study notes, and learning progress statistics.
• Automatically Collected Technical Data: IP address, browser type and version, operating system, device type, device identifiers, login timestamps, session durations, crash logs, referral URLs, language preferences, and time zone settings.
• Push Notification Tokens: Web push notification subscription tokens (VAPID key tokens) if you opt in to receive real-time KPSC exam alerts.

We process personal information to provide and improve the Services, fulfill our contractual obligations to users, comply with applicable laws, protect the security of our platform, and, where required, based on your consent. Specifically, we use your data to:

• Authenticate your account and maintain secure access to your profile.
• Provide personalized mock test scores, study recommendations, and learning analytics.
• Provide AI-assisted educational features, such as study recommendations, question explanations, and personalized learning assistance, where applicable.
• Deliver real-time push notifications for official KPSC exam updates (when subscribed).
• Monitor, fix, and improve site performance, debugging, and user experience.
• Detect, prevent, and respond to fraud, unauthorized access, or security threats.
• Communicate administrative notices, account security alerts, or support responses.

We use cookies and similar technologies, including browser local storage where appropriate, to keep you signed in, remember your preferences, understand site usage, and ensure security. You can manage or disable cookies through your browser settings, though certain interactive features of the Services may not function properly without cookies. At this time, PSC Buddy does not respond to automated browser “Do Not Track” signals.

We integrate trusted third-party service providers to power platform features, artificial intelligence features, and analytics. We may change our specific service providers from time to time; the categories described below remain applicable regardless of the specific provider used:

• Authentication Providers: Google Sign-In for secure account authentication.
• AI & Educational Processing: Cloud-based AI APIs and infrastructure used to generate study explanations, practice recommendations, and content indexing.
• Analytics & User Experience: Google Analytics, Google Tag Manager (GTM), and Microsoft Clarity. We make reasonable efforts to avoid intentionally sending sensitive personal information to analytics providers. These providers receive technical metadata (device details, pages visited, usage events) to generate aggregated usage reports.
• Payments: Razorpay, for paid plans and courses (see “Payments” below).
• Cloud & Infrastructure: Secure web hosting, database providers, email delivery, and push notification gateways.

PSC Buddy uses Google AdSense and related advertising services to serve advertisements when you visit our website. These third-party vendors use technologies that help tailor and measure ads:

• Third-Party Ad Cookies: Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to PSC Buddy or other websites across the Internet.
• Personalized Advertising: Google's use of advertising cookies enables it and its partners to serve personalized ads to our visitors based on their browsing activity across PSC Buddy and other sites.
• Opt-Out of Personalized Ads: You may opt out of personalized advertising by visiting Google's ad settings at Google Ads Settings. Alternatively, you can opt out of third-party vendor cookies for personalized advertising by visiting www.aboutads.info or the Network Advertising Initiative Opt-Out Page.
• Web Beacons & Technical Logs: Third-party ad networks or ad servers may automatically receive your IP address, browser type, and interaction signals when advertisements are delivered to your browser to measure the effectiveness of their advertisements and personalize advertising content. PSC Buddy does not control the cookies or tracking technologies placed by third-party ad networks.

If you enable web push notifications, we store your browser subscription token to send real-time exam alerts and timetables. You may opt out of push notifications at any time through your browser or device settings without affecting your account access.

Paid plans and courses are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. When you pay, Razorpay receives your name, email address and, if you enter it, your phone number, together with the order amount and an order reference. You enter card, UPI, net banking or wallet details directly in Razorpay's checkout: PSC Buddy never sees or stores your card number, UPI PIN or bank credentials.

We keep the order and payment IDs, amount, status, refund status and the plan or course you bought, to give you access, handle refunds and meet tax and accounting obligations. Razorpay's handling of payment data is described in the Razorpay Privacy Policy.

We use the email address from your sign-in to send:

• Service emails: payment receipts, account and security notices, and replies to your support messages.
• Study emails: a welcome email, a reminder before a free trial ends, and a weekly progress summary while you are actively studying.

Every study email has a one-click Unsubscribe link that turns these emails off; you can also ask us by email to turn them off. Service emails cannot be turned off while you have an account. We do not sell your email address or share it for others' marketing.

When you use the contact form we store your name, email, subject and message so that our team can reply; only the PSC Buddy team can read them. When you report a question or card (⚑), we store the report with your account. Our public corrections log shows only the date, item type, topic and outcome, never who reported it.

Except for trusted service providers and advertising partners described in this Privacy Policy, we do not sell, rent, or trade your personal information to third parties. We may disclose personal information under the following circumstances:

• With third-party service providers operating infrastructure on our behalf under confidentiality obligations.
• To comply with valid legal processes, law enforcement requests, or statutory obligations.
• To protect the security, legal rights, or safety of PSC Buddy, Dcodeux, or our users.
• If Dcodeux undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

We retain personal information only for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our legal agreements.

We use reasonable technical and organizational measures, including HTTPS/TLS encryption in transit, access controls, and secure infrastructure, to protect personal information. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on the infrastructure providers we use now or in the future, your information may be processed in locations outside your state or country. Where applicable, we take reasonable measures to protect personal information during such transfers.

PSC Buddy is intended for students and examination candidates. We do not knowingly collect personal information from children below the applicable minimum legal age without appropriate parental or legal guardian authorization. If you believe a child has provided us with personal data without guardian consent, please contact us for removal.

You have the right to access, update, or request the deletion of your account and personal data at any time. Account deletion requests will be processed within a reasonable period, subject to any legal obligations requiring us to retain specific security or administrative records. To request account or data removal, please email us at [email protected].

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage users to review this Privacy Policy periodically to stay informed about how we protect user privacy.