🛡️Our 24-Hour No-Hassle Refund Commitment
At PSC Buddy, we stand behind the quality of our Kerala PSC course content, video lectures, and mock tests. If you enroll in any paid course and feel it does not meet your preparation expectations, you can request a 100% full refund within 24 hours (1 day) of your transaction.
1. Refund Eligibility Criteria
To qualify for a 100% full refund under our Refund Policy, your request must meet the following simple criteria:
- Time Window: The refund request must be initiated within 24 hours (1 calendar day) from the exact timestamp of enrollment and payment completion.
- Applicable Products: All paid Kerala PSC online video batches, comprehensive courses, subject masterclasses, and test series packages purchased directly through pscbuddy.in.
- Account Verification: The request must originate from the registered email address associated with the PSC Buddy student account.
2. Free Starter Courses & Previews
Courses marked as FREE require zero payment and carry no financial obligation. You can unenroll or discontinue free bootcamps at any time without needing a refund request.
3. How to Submit a Refund Request
Initiating your refund is quick and straightforward. Simply contact our support team via one of the following methods within 24 hours of purchase:
📧 Email Support: Send an email to [email protected]
💬 Online Helpdesk: Submit a ticket through our Contact Support Page
Please include your registered email address, Course Name, and Payment Transaction ID in your message for instant verification.
4. Processing Timeline & Payouts
- Review & Approval: Our academic support desk reviews and approves eligible refund requests within 24 to 48 hours.
- Payment Reversal: Once approved, refunds are credited back directly to the original payment source (UPI, Debit/Credit Card, Net Banking, or Wallet) via our payment gateway provider.
- Bank Processing Time: Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.
5. Fair Usage Policy & Limitations
Our refund policy guarantee is designed to give genuine Kerala PSC aspirants complete confidence in our academic quality. To prevent system abuse:
- Upon processing a refund, course access, video playback, and online study resources for that batch are immediately revoked.
- PSC Buddy reserves the right to decline refunds in instances where users repeatedly purchase and refund the same course or engage in suspected piracy/content scraping.
- Requests submitted after 24 hours of enrollment are strictly non-refundable due to the immediate digital availability of syllabus content and resources.